Help & Support - HomelandBooking

Getting Started with HomelandBooking

How do I create an account?

Creating an account is simple! Click the user menu in the top right corner and select "Sign Up". You'll need to provide your email, phone number, and create a secure password.

After registration, check your email for a verification link to activate your account and start booking or hosting.
What types of properties are available?

HomelandBooking offers a wide variety of accommodations including:

• Apartments and condos
• Villas and luxury homes
• Hotels and resorts
• Bungalows and cottages
• Commercial spaces for events
How do I search for properties?

Use our search bar on the homepage to enter your destination, check-in and check-out dates. You can then filter results by price, property type, amenities, and location.

Our advanced filters help you find exactly what you're looking for, whether it's a beachfront villa or a city center apartment.

How do I make a booking?

Once you find a property you like, click "Book Now" and follow these steps:

1. Select your dates and number of guests
2. Review the total cost and cancellation policy
3. Enter your payment information
4. Confirm your booking

You'll receive a confirmation email with all booking details and host contact information.
Can I cancel my booking?

Cancellation policies vary by property. Most hosts offer:

• Flexible: Full refund 24 hours before check-in
• Moderate: Full refund 5 days before check-in
• Strict: 50% refund up to 1 week before check-in

Check the specific policy on the property page before booking.
What if I need to modify my reservation?

You can modify your booking through your account dashboard or by contacting your host directly. Changes are subject to availability and may affect pricing.

For date changes, additional fees may apply. Contact our support team if you need assistance with modifications.

How do I list my property?

Click "List Your Property" in the navigation menu and complete our simple listing process:

1. Property details and location
2. Photos and descriptions
3. Pricing and availability
4. House rules and policies

Our team reviews all listings to ensure quality standards before they go live.
What are the hosting fees?

HomelandBooking charges a service fee of 8% per booking. This covers:

• Payment processing
• 24/7 customer support
• Marketing and promotion
• Insurance coverage up to KSh 5M

No setup fees or monthly charges - you only pay when you earn.
When do I receive payments?

Payments are processed 24 hours after your guest checks in. You'll receive funds directly to your registered bank account or mobile money.

We support M-Pesa, bank transfers, and other local payment methods for your convenience.

What payment methods do you accept?

We accept various payment methods including:

• M-Pesa and mobile money
• Visa and Mastercard
• Bank transfers
• PayPal (international guests)

All transactions are secured with 256-bit SSL encryption.
How do refunds work?

Refunds are processed based on the property's cancellation policy. Once a cancellation is confirmed and eligible for a refund, funds are returned to your original payment method within 5-7 business days.
Are there any hidden fees?

No. The total price you see at checkout is the final price you pay. This includes the nightly rate, our service fee, and any applicable taxes or cleaning fees set by the host. There are no hidden charges.

How do I change my password?

Go to your "Account Settings" and select the "Security" tab. You'll find an option to change your password. You'll need to enter your current password and then your new one.
How do I update my profile information?

You can update your personal details, such as your name, profile picture, and contact information, from your "Account Settings" page under the "Profile" tab.

What is your privacy policy?

We are committed to protecting your personal data. Our privacy policy outlines how we collect, use, and safeguard your information. You can read the full policy on our "Privacy Policy" page linked in the footer.
How do you ensure safety for guests and hosts?

We verify user identities, provide secure messaging for communication, and offer 24/7 support. We also have a dedicated Trust & Safety team to handle any issues that may arise during a stay.

The website is not loading properly. What should I do?

First, try clearing your browser's cache and cookies. If the problem persists, try using a different browser or device. If you're still experiencing issues, please contact our technical support team.
I'm having trouble with payments. What's wrong?

Please ensure your payment information is correct and your card has sufficient funds. Some banks may block online transactions, so you might need to contact them. For mobile money, ensure you have a stable network connection. If issues continue, contact our support.

If you can't find an answer in our FAQs, please reach out to us. We're here to help 24/7.

Get a detailed response within a few hours.

support@homeland.com

For urgent issues, call us directly.

+254 712 345 678

Chat with a support agent right now.

Start Chat